The "Active Sessions" grid allows you to view the information about all active visitor sessions within your web store at the moment. This information includes the length of time since the shopper last requested a page from the server, their user information (if they have logged in), the Items in their Shopping Cart (including total line value), and whether they have begun the checkout process.

To access the grid in the Console menu, go to Orders > Active Sessions.

When the application has loaded, the "Active Sessions" grid appears on the screen. Once loaded, the information within the grid continues to be updated every ten seconds through the Live Update feature.

 

 

Viewing Active Session Data

When you click a View button, the "Active Session" pop-up appears. This pop-up contains the following tab:

Details

The Details Tab

Use the Details tab to maintain general order information and to configure options.

 

 

The Details tab contains the following information:

Active Session Details Information
Email	The email address of the Account that is placing the order. If the user does not log in, this field remains blank.
Name	The name of the person who is placing the order. If the user does not log in, this field remains blank.
Company	The company of the person who is placing the order (B2C orders only).
Customer	The Customer Number of the on-file Customer and, if applicable, the name of the Company that the number represents.
Stock Code	The unique identifier for each product within the sales order.
Item Name	The name of the product.
Default Price	The Default Price of the Item per the Unit of Measure.
Customer Price	The Customer Price of the Item per the Unit of Measure.
Discount Price	The Discount Price of the Item per the Unit of Measure.
Unit Price	The Unit Price of the Item per the Unit of Measure
Unit	The Unit of Measure.
Quantity	The quantity of a particular Item in the Unit of Measure that is purchased.
Price	The line subtotal for that quantity of the Item that the Customer is purchased in the Unit of Measure (Unit x Unit Price).
Summary	A list of the subtotal for the order, total taxes, shipping fees (if this Customer has access to shipping cost information), applicable gift certificate values, and total order price.