Forgot Password Email

In This Topic

Default Configuration
Replacement Tags

The Forgot Password Email is sent when a Shopper uses the Forgot My Password page to reset their pasword. A verfiication code is sent to the email of record for the account which must then be confirmed on the site to enable a password reset.

Default Configuration

The information below documents the default configuration for the email. To cusomize the email configuration, use the Setup > Email Manager maintenance screen in the CyberStore Management Console

Default Header

Field	Value
LinkName	ForgotMyPassword
From	orders@theoutdoorscompany.com
To	{Auto-populated}
Subject	Your [webaddress] Account Password
CC	{Blank}
BCC	{Blank}
Description	Sends verification code for forget password reset.

Default Body

The following HTML code is used by default as the email body for this message.

Email HTML	Copy Code
<p> A password reset request was received for [email@domain.com] from [webaddress]. </p> <p> If you initiated this request please visit the <strong> <a href="[changepasswordurl]">Password Retrieval Request Page</a> </strong> to confirm the request using the verification code below. <blockquote><strong>Verification Code: [verificationcode]</strong></blockquote> </p> <p> Please note that the code above will expire 30 minutes from the time the request was made. </p> <p> This email was sent automatically by the [webaddress] Forgot Password Function. <br> If you did not request this email, we recommend you change your account password at <br> <i>[my account URL].</i> </p> This is an automated message, please do not reply. <hr> [global]

Email HTML

Copy Code

<p>
    A password reset request was received for [email@domain.com] from [webaddress].
</p>

<p>
    If you initiated this request please visit the <strong>
        <a href="[changepasswordurl]">Password Retrieval Request Page</a>
    </strong>
    to confirm the request using the verification code below.

    <blockquote><strong>Verification Code: [verificationcode]</strong></blockquote>
</p>

<p>
    Please note that the code above will expire 30 minutes from the time the request was made.
</p>
<p>
    This email was sent automatically by the [webaddress] Forgot Password Function. <br>
    If you did not request this email, we recommend you change your account password at
    <br>
    <i>[my account URL].</i>
</p>
This is an automated message, please do not reply.
<hr>
[global]

Replacement Tags

Replacement Tags provide the means to do a text merge of values relevant to the action preceeding the email and include dynamic data in the email being sent.

Global Tags

The following are tags globally avaialble for all emails.

Tag	Description
[CustomerDefaultEmail]	The email address of record for the Customer
[DefaultEmail]	The default address as configured for the Site
[FromAddress]	The from address configured for the email
[SendDate]	The date the email was sent
[SendTime]	The time the email was sent
[ToAddress]	The to address configured for the email

Email Specific Tags

The following are the tags specific to the Forgot Password Email.

Tag	Description
[ChangePasswordURL]	The web address of the change password page for the Site
[Email@domain.com]	The email address of the active Account
[Global]	The Global Message configured for the Site
[My Account URL]	The address of the My Account page for the Site
[VerificationCode]	The verfication code for the request
[WebAddress]	The web address configured for the Site

Important Note:

There is no replacement tag available for the value of the password. This is by design and follows best practices.

Customer Replacement Tags

In adddition to the email specific replacement tags in the table above, the following are tags available to this email template.

Tag	Description
[CustomerNumber]	The Customer Number
[CustomerClass]	The name of the Customer Class
[CustomerName]	The Customer Name
[CustomerPhone]	The phone number of record of the Customer
[CustomerFax]	The fax number of record of the Customer
[CustomerContact]	The contact of record of the Customer

On-File (B2B) Behavior:

When the email is being sent in the context of an On File (B2B) account and customer then all tags are available and will replace with the data from the Customer record.

B2C Behavior:

When the email is being sent in the context of an account that is not On File (B2C, anonymous or logged-in) then only the [CustomerClass] tag is available and any of the other tags will replace with blank values.