Operation Agent Notification Email

In This Topic

Default Configuration
Replacement Tags

The Operation Agent Notification Email is sent when

Default Configuration

The information below documents the default configuration for the email. To cusomize the email configuration, use the Setup > Email Manager maintenance screen in the CyberStore Management Console

Default Header

Field	Value
LinkName	OperationAgent-Notification
From	agent@theoutdoorscompany.com
To	{Auto-populated}
Subject	[NotificationCategory] CyberStore Operation Agent Notification
CC	{Blank}
BCC	{Blank}
Description	System alerts for Operation Agent event notifications.

Default Body

The following HTML code is used by default as the email body for this message.

Email HTML	Copy Code
<div style="padding:10px;"> <table align="center" bgcolor="#ffffff" border="0" cellpadding="0" cellspacing="0" style="background-color:#ffffff;margin-left: auto; margin-right: auto; margin-top: 0; margin-bottom: 0; min-width:640px;font-family: " Open Sans", Arial, sans-serif;"> <tbody> <tr> <td align="center"> <table border="0" cellpadding="0" cellspacing="0" style="margin-left: 0; margin-right: 0; margin-top: 0; margin-bottom: 0;" width="100%"> <tbody> <tr> <td align="left" height="40" style="padding-left: 15px; padding-right: 20px; padding-top: 10px; padding-bottom: 0px;" valign="top"> <p> <img src="https://www.CyberStoreForSYSPRO.com/images/CyberStore-Logo.png" alt="CyberStore for SYSPRO Logo" style="margin-left: -15px" width="325" /> </p> </td> </tr> <tr> <td align="left" style="vertical-align: middle; padding-left: 20px; padding-right: 20px; padding-bottom: 40px; padding-top: 0;" valign="top"> <h1 style="font-family: " Open Sans", Helvetica, Arial, sans-serif;"> Operation Agent Notification </h1> <h2 style="font-family: " Open Sans", Helvetica, Arial, sans-serif;">[Message]</h2> <h3 style="font-weight: normal; font-family: " Open Sans", Helvetica, Arial, sans-serif;"> [Details] </h3> <p style="font-family: " Open Sans", Helvetica, Arial, sans-serif;"> <span style="font-size: 10pt;"> For more details, login to the <a href="[OperationCenterURL]">Operation Center</a>. </span> </p> <p style="font-family: " Open Sans", Helvetica, Arial, sans-serif;"> <span style="font-size: 10pt;"> This message was sent to <a href="[ToAddress]">[ToAddress]</a> by the CyberStore Operation Agent from <a href="mailto:[FromAddress]">[FromAddress]</a> on [SendDate] at [SendTime] </span>. </p> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </div>

Email HTML

Copy Code

<div style="padding:10px;">
    <table align="center" bgcolor="#ffffff" border="0" cellpadding="0" cellspacing="0"
           style="background-color:#ffffff;margin-left: auto; margin-right: auto; margin-top: 0; margin-bottom: 0; min-width:640px;font-family: "
           Open Sans", Arial, sans-serif;">
        <tbody>
            <tr>
                <td align="center">
                    <table border="0" cellpadding="0" cellspacing="0"
                           style="margin-left: 0; margin-right: 0; margin-top: 0; margin-bottom: 0;" width="100%">
                        <tbody>
                            <tr>
                                <td align="left" height="40"
                                    style="padding-left: 15px; padding-right: 20px; padding-top: 10px; padding-bottom: 0px;"
                                    valign="top">
                                    <p>
                                        <img src="https://www.CyberStoreForSYSPRO.com/images/CyberStore-Logo.png"
                                             alt="CyberStore for SYSPRO Logo" style="margin-left: -15px" width="325" />
                                    </p>
                                </td>
                            </tr>
                            <tr>
                                <td align="left"
                                    style="vertical-align: middle; padding-left: 20px; padding-right: 20px; padding-bottom: 40px; padding-top: 0;"
                                    valign="top">
                                    <h1 style="font-family: " Open Sans", Helvetica, Arial, sans-serif;">
                                        Operation Agent
                                        Notification
                                    </h1>
                                    <h2 style="font-family: " Open Sans", Helvetica, Arial, sans-serif;">[Message]</h2>
                                    <h3 style="font-weight: normal; font-family: " Open Sans", Helvetica, Arial,
                                        sans-serif;">
                                        [Details]
                                    </h3>
                                    <p style="font-family: " Open Sans", Helvetica, Arial, sans-serif;">
                                        <span style="font-size: 10pt;">
                                            For more details, login to the <a href="[OperationCenterURL]">Operation Center</a>.
                                        </span>
                                    </p>
                                    <p style="font-family: " Open Sans", Helvetica, Arial, sans-serif;">
                                        <span style="font-size: 10pt;">
                                            This message was sent to <a href="[ToAddress]">[ToAddress]</a>
                                            by the CyberStore Operation Agent from <a href="mailto:[FromAddress]">[FromAddress]</a> on [SendDate] at
                                            [SendTime]
                                        </span>.
                                    </p>
                                </td>
                            </tr>
                        </tbody>
                    </table>
                </td>
            </tr>
        </tbody>
    </table>
</div>

Replacement Tags

Replacement Tags provide the means to do a text merge of values relevant to the action preceeding the email and include dynamic data in the email being sent.

Global Tags

The following are tags globally avaialble for all emails.

Tag	Description
[CustomerDefaultEmail]	The email address of record for the Customer
[DefaultEmail]	The default address as configured for the Site
[FromAddress]	The from address configured for the email
[SendDate]	The date the email was sent
[SendTime]	The time the email was sent
[ToAddress]	The to address configured for the email

Email Specific Tags

The following are the tags specific to the Operation Agent Notification Email.

Tag	Description
[Message]	The reason for the email
[Details]	The detailed information of the email
[NotificationCategory]	The category of the email
[OperationCenterURL]	The global operation center URL

Customer Replacement Tags

In adddition to the email specific replacement tags in the table above, the following are tags available to this email template.

Tag	Description
[CustomerNumber]	The Customer Number
[CustomerClass]	The name of the Customer Class
[CustomerName]	The Customer Name
[CustomerPhone]	The phone number of record of the Customer
[CustomerFax]	The fax number of record of the Customer
[CustomerContact]	The contact of record of the Customer

On-File (B2B) Behavior:

When the email is being sent in the context of an On File (B2B) account and customer then all tags are available and will replace with the data from the Customer record.

B2C Behavior:

When the email is being sent in the context of an account that is not On File (B2C, anonymous or logged-in) then only the [CustomerClass] tag is available and any of the other tags will replace with blank values.