Order Receipt Email

In This Topic

Default Configuration
Replacement Tags

The Order Receipt Email is sent to the email address for the Account after placing an order. It is desinged to serve as an order receipt.

The process will only send the receipt if the "System Generated Order Receipt" option is checked in the Site Manager > Site Configuration > Email tab.

Default Configuration

The information below documents the default configuration for the email. To cusomize the email configuration, use the Setup > Email Manager maintenance screen in the CyberStore Management Console

Default Header

Field	Value
LinkName	OrderReceipt
From	orders@theoutdoorscompany.com
To	orders@theoutdoorscompany.com
Subject	[webaddress] - Order Receipt Confirmation No: [ordernumber]
CC	{Blank}
BCC	{Blank}
Description	{Blank}

Default Body

The following HTML code is used by default as the email body for this message.

Email HTML	Copy Code
Thank you for placing your order at [webaddress] <br> <br>The following receipt is for your records. <br> <br>Order Confirmation No: [ordernumber] <br>Order Date: [date] <br>Order Total: [ordertotal] <br>Payment Method: [paymentmethod] <br>------------------------------------- <br>Order Detail <br>------------------------------------- <br>SOLD TO: <br>[accountname] <br>[billaddress] <br>[billcity], [billstate] [billzip] <br> <br>SHIPPED TO: <br> [shipname] <br>[shipaddress] <br>[shipcity], [shipstate] [shipzip] <br> <br>SHIPPING INFORMATION: <br>Method: [shipmethod] <br>Special Instructions: [specialinstructions] <br> <br>[itemdetails] <br> <br>SUBTOTAL: [subtotal] <br> TAX: [taxamount] <br>SHIPPING COST [shippingcost] <br> <br>Order Total: [ordertotal] <br> <br>This is an automated message, please do not reply. <br> <br>[global] <hr>TheOutdoorsCompany.com website is presented for the ficticious company, The Outdoors Company. This site is intended solely to demonstrate the features and capabilities of the SYSPRO e-Commerce System. ORDERS PLACED ON THIS SITE WILL NOT BE FULFILLED. Any email communication between this site and you, as a visitor, are only to be used as examples of certain system functionality and no promises, grants or rights should be inferred. For questions about the site or the SYSPRO e-Commerce System, please contact SYSPRO at (800) 369-8649.

Email HTML

Copy Code

Thank you for placing your order at [webaddress]
<br>
<br>The following receipt is for your records.
<br>
<br>Order
Confirmation No: [ordernumber]
<br>Order Date: [date]
<br>Order Total: [ordertotal]
<br>Payment Method:
[paymentmethod]
<br>-------------------------------------
<br>Order
Detail
<br>-------------------------------------
<br>SOLD TO:
<br>[accountname]
<br>[billaddress]
<br>[billcity], [billstate]
[billzip]
<br>
<br>SHIPPED TO:
<br> [shipname]
<br>[shipaddress]
<br>[shipcity], [shipstate] [shipzip]
<br>
<br>SHIPPING
INFORMATION:
<br>Method: [shipmethod]
<br>Special Instructions:
[specialinstructions]
<br>
<br>[itemdetails]
<br>
<br>SUBTOTAL: [subtotal]
<br> TAX: [taxamount]
<br>SHIPPING COST
[shippingcost]
<br>
<br>Order Total: [ordertotal]
<br>
<br>This is an automated message, please do not
reply.
<br>
<br>[global]
<hr>TheOutdoorsCompany.com website is presented for the ficticious company, The Outdoors Company. This site is intended
solely to demonstrate the features and capabilities of the SYSPRO e-Commerce System. ORDERS PLACED ON THIS SITE WILL NOT
BE FULFILLED. Any email communication between this site and you, as a visitor, are only to be used as examples of
certain system functionality and no promises, grants or rights should be inferred. For questions about the site or the
SYSPRO e-Commerce System, please contact SYSPRO at (800) 369-8649.

Replacement Tags

Replacement Tags provide the means to do a text merge of values relevant to the action preceeding the email and include dynamic data in the email being sent.

Global Tags

The following are tags globally avaialble for all emails.

Tag	Description
[CustomerDefaultEmail]	The email address of record for the Customer
[DefaultEmail]	The default address as configured for the Site
[FromAddress]	The from address configured for the email
[SendDate]	The date the email was sent
[SendTime]	The time the email was sent
[ToAddress]	The to address configured for the email

Email Specific Tags

The following are the tags specific to the Order Receipt Email.

Tag	Description
[Account Email Address]	The email address for the Account
[AccountEmailAddress]	Same as [Account Email Address]
[AccountName]	The first and last name of the Account
[AlternateKey]	The sales order's alternate key value
[AlternateKeyReference]	Same as [AlternateKey]
[BillAddress]	The billing address line 1
[BillAddress2]	The billing address line 2
[BillAddress3]	The billing address line 3
[BillCity]	The billing city
[BillState]	The billing state/province
[BillZip]	The billing Zip/Postal code
[BillingCountry]	The billing country
[CustomerPO]	Same as [PONumber]
[Date]	Same as [OrderDate]
[GiftCertificateValue]	The value of an applied web promotion code
[GSTTaxValue]	The GST Tax value for the sales order
[ItemDetails]	The item line details for the sales order
[OrderDate]	The date of the sales order
[OrderHeaderComments]	Order header comments entered on the sales order
[OrderNumber]	The sales order number
[OrderTotal]	The total value of the order, formatted in the currency of the sales order
[PaymentMethod]	The method of payment used for the order
[PONumber]	The purchse order number for the order
[RequestedShipDate]	The ship date requested for the order
[ShipAddress]	The ship to address line 1
[ShipAddress2]	The ship to address line 2
[ShipAddress3]	The ship to address line 3
[ShipCity]	The ship to city
[ShipState]	The ship to state/province
[ShipZip]	The ship to zip/postal code
[ShipMethod]	The shipping method for the order
[ShipName]	The ship to name
[ShippingCost]	The value for freight for the sales order
[ShippingCountry]	The ship to country
[SpecialInstructions]	The special instructions value for the sales order
[SubTotal]	The order values before tax, shipping, order discount or web promotion
[TaxAmount]	The tax valud for the sales order
[WebAddress]	The web address configured for the Site

Customer Replacement Tags

In adddition to the email specific replacement tags in the table above, the following are tags available to this email template.

Tag	Description
[CustomerNumber]	The Customer Number
[CustomerClass]	The name of the Customer Class
[CustomerName]	The Customer Name
[CustomerPhone]	The phone number of record of the Customer
[CustomerFax]	The fax number of record of the Customer
[CustomerContact]	The contact of record of the Customer

On-File (B2B) Behavior:

When the email is being sent in the context of an On File (B2B) account and customer then all tags are available and will replace with the data from the Customer record.

B2C Behavior:

When the email is being sent in the context of an account that is not On File (B2C, anonymous or logged-in) then only the [CustomerClass] tag is available and any of the other tags will replace with blank values.