CyberStore sends various emails based on specific events during a shopper's visit to the Site. In order to personalize these emails, CyberStore can merge specific Customer, Account, Item and order details within the email body text. It makes these customizations by utilizing specific replacement tags and by using preferences set in the Email Manager maintenance screen in the Management Console.

The table below provides details on the replacement tags available for system generated emails.

Replacement Tag	Description	Edit Account	New Account	Account EDIT Account Email Change	Forgot My Password	Change Password Confirm	Order Alert	Order Review	Order Receipt	Order Alert Quote Request	Order Receipt Quote Request	Credit Refund Confirm	Credit Refund Error Alert
[Account email address]	The user's email address.	X	X
[Accountname]	The name of the Shopper.								X		X	X	X
[billaddress]	Billing Address Information.								X		X
[billaddress2]	Billing Address Information.								X		X
[billaddress3]	Billing Address Information.								X		X
[billcity]	Billing Address Information.								X		X
[billstate]	Billing Address Information.								X		X
[billzip]	Billing Address Information.								X		X
[billingcountry]	Billing Address Information.								X		X
[ChangePasswordURL]	Address of the Change Password page.					X
[CustomerDefaultEmail]	Default Email address of the Customer	X	X	X	X	X	X	X	X	X	X	X
[CustomerNumber]	The Customer Number of the Customer											X	X
[date]	The order date.						X		X	X	X
[DebitAmount]	Amount of the debit transaction during a credit refund.											X	X
[DebitNote]	Confirmation of the debit transaction during a credit refund.											X	X
[defaultemail]	The default email address for a Site. To set this, go to Site Manager > Site Configuration and navigate to the Email tab.	X	X	X	X		X	X	X	X	X
[Details]	Summary message from credit refund transaction.											X
[EcommerceURL]	The URL of the site's Ecommerce application					X
[Email]	Email address of the Account											X
[email@domain.com]	The Account email address.				X
[FirstName]	First name of the Account user.					X						X	X
[GiftCertificateValue]	The total value of the gift certificates (web promotions) applied to the order.								X		X
[global]	The Global Message text. To set this, go to Site Manager > Site Configuration and navigate to the Email tab.	X	X	X	X				X		X	X	X
[gstTaxValue]	The GST tax amount for the order. (Canadian tax)								X		X
[itemdetails]	A listing of the Items in the order.								X		X
[LastName]	the last name of the Account user.											X	X
[my Account URL]	A link to the "My Account" page. To set this, go to Site Manager > Site Configuration and navigate to the General tab.			X	X
[new Account email address]	The user's email address.			X
[orderdate]	The order date.						X		X	X	X
[ordernumber]	The OrderNumber assigned by SYSPRO.						X		X	X	X
[ordertotal]	The total value of the order.						X		X	X	X
[password]	The Account password.				X
[paymentmethod]	The Payment Method chosen for the order.								X		X
[shipaddress]	Shipping Address Information.								X		X
[shipaddress2]	Shipping Address Information.								X		X
[shipaddress3]	Shipping Address Information.								X		X
[shipcity]	Shipping Address Information.								X		X
[shipmethod]	The Shipping Method chosen for the order.								X		X
[shipname]	Shipping Address Information.								X		X
[shippingcost]	The Shipping Cost of the order.								X		X
[shipstate]	Shipping Address Information.								X		X
[shipzip]	Shipping Address Information.								X		X
[shippingcountry]	Shipping Address Information.								X		X
[taxamount]	The tax amount of the order.								X		X
[verificationcode]	An code used in certain emails to verify a requested change or confirm an identity.					X
[AlternateReference]	Job # field associated with SYSPRO's Alternate Reference.								X		X
[webaddress]	The website's URL. To set this, go to Site Manager > Site Configuration and navigate to the General tab.	X	X	X	X		X			X		X	X
[customerpo]	Customer Purchase Order Number.								X		X