General Return Settings

Use the General tab in Site Manager > Return Integration to set the default return behavior for stocked, non-stocked, and serialized items.

Setting	Description
Enable Returns for Non-CyberStore Items	Lets non-CyberStore items be added to returns.
Enable Non Stocked Return Items	Lets non-stocked items be submitted in returns.
Create new Items for Non-CyberStore Returns Found in SYSPRO	Creates a CyberStore item when the non-CyberStore stock code exists in SYSPRO.
Default S/N Warehouse to Use	Default warehouse assigned to registered serial numbers.
Default Return Type	Default return type used for return items.
Default Non Stock Product Class	Product class assigned to non-stocked items for RMAs.
Default Return Problem Code	Problem code used by default for returns.
Enable Asset and Serial Number Syncing	Synchronizes assets whose serial numbers match SYSPRO serial numbers.
Auto-Match Return Items to most recent invoice	Finds the most recent invoice containing the returned item and associates the return with that invoice.

Site Manager changes take effect immediately. A confirmation mark appears next to the changed field and disappears when the change is saved.