Convert Order Alert Email

The Convert Order Alert email notifies internal recipients when a previously created quote is converted into an order. It distinguishes quote-conversion activity from an order placed directly through checkout.

Enable and address the alert

Open Site Manager > Site Configuration > Email and enable System Generated Order Notification. CyberStore does not send this alert when that option is disabled.

The To field in Email Manager determines the internal recipients. Review To, CC, and BCC together and use monitored business addresses rather than demonstration values.

Configure the template

In Setup > Email Manager, edit Linkname OrderReviewAlert-ConverttoOrder. The default subject pattern is:

[WebAddress] - Order Received

The default body identifies the Site, order number, order date, and order total. Add enough context for administrators to locate and act on the transaction without placing unnecessary customer information in email.

Replacement tags

This email supports the shared and Customer tags plus:

Tag	Value
[Date], [OrderDate]	Sales order date.
[ManagementConsoleURL]	Address of the Site’s Management Console.
[OrderHeaderComments]	Header comments entered on the sales order.
[OrderNumber]	Sales order number.
[OrderTotal]	Order total formatted in the sales order’s currency.
[PONumber]	Purchase order number.
[WebAddress]	Web address configured for the Site.

Email Parsing Functions can be used in the body.

Test the result

Submit the applicable transaction and confirm that only the configured internal recipients receive the alert. Verify order identity, monetary formatting, Management Console link, Customer-tag behavior, and the distinction between this internal alert and the Account-facing receipt.