Manage B2B Shipping Addresses

Eligible on-file B2B shoppers can maintain saved SYSPRO ship-to addresses in Account Settings and select an address during multi-step checkout. The available actions depend on site, Customer Class, and Account permissions.

Requirements

Before starting, confirm that:

• The shopper uses an on-file B2B Account.
• The Account is linked to the intended SYSPRO customer.
• An administrator has enabled shipping-address updates for the site and permitted them for the shopper’s Customer Class and Account.

A one-time drop-ship address is different from a saved ship-to address. The drop-ship option does not by itself grant permission to change saved SYSPRO addresses.

Maintain addresses in Account Settings

Open the shipping-address area in Account Settings. The grid can provide paging, page-size selection, searching across visible columns, and highlighted search matches.

Use the available actions to add, edit, or delete a saved ship-to address. When saving a new or changed address, wait for the status indicator to finish and confirm that the grid shows the accepted result before leaving the page.

Select an address during checkout

In Step 1 of multi-step checkout:

1. Review the default billing and shipping addresses.
2. Search or page through the available shipping addresses when needed.
3. Select the address for the order.
4. Continue checkout.

If the selected address differs from the default, CyberStore stores the selection with the order’s shipping information. If the shopper returns to Step 1, the selected address appears first and remains selected.

Troubleshooting

If maintenance actions are unavailable, ask an administrator to review all three permission levels. See Shipping Address Maintenance.

If an address change does not complete, wait for the save status to finish and retry once. If the issue continues, provide the Customer, Account, ship-to code, and attempted action to the administrator without including sensitive payment information.