Forgot Password Email
The Forgot Password email is sent when a shopper submits a password-reset request. It sends a verification code to the Account email address, which must be confirmed on the Site before the password can be reset.
The verification code expires 30 minutes after the request.
Configure the template
In Setup > Email Manager, edit Linkname ForgotMyPassword. The default subject pattern is:
Your [WebAddress] Account Password
Keep the verification code, password-retrieval link, expiration period, and guidance for an unrecognized request. CyberStore intentionally provides no password replacement tag.
Replacement tags
This email supports the shared tags, but it does not support Customer replacement tags. It also supports:
| Tag | Value |
|---|---|
[ChangePasswordURL] | Address of the Site’s Change Password page. |
[Email@domain.com] | Active Account email address. |
[Global] | Global Message configured for the Site. |
[My Account URL] | Address of the Site’s My Account page. |
[VerificationCode] | Verification code for the reset request. |
[WebAddress] | Web address configured for the Site. |
Email Parsing Functions can be used in the body.
Test the result
Verify successful confirmation within 30 minutes, expiration afterward, delivery only to the Account address, and safe handling of unknown email submissions. The message and Site response should not disclose more Account information than necessary.