Operation Agent Notification Email

The Operation Agent Notification email reports Operation Agent events selected in Operation Center settings. Notifications can cover successful completion, completion with errors, cancellation, failure, unexpected termination, and the scheduled server-time heartbeat.

Recipients are the email addresses entered on Tools > Operation Center > Settings. See Agent Settings.

Configure the template

In Setup > Email Manager, edit Linkname OperationAgent-Notification. The default subject pattern is:

[NotificationCategory] CyberStore Operation Agent Notification

The default body identifies the message, details, Operation Center link, recipient, sender, send date, and send time. Use an absolute URL for any logo or other image included in the delivered email.

Replacement tags

This email supports the shared tags plus:

Tag	Value
[Message]	Reason for the notification.
[Details]	Detailed notification information.
[NotificationCategory]	Notification category.
[OperationCenterURL]	Address of the Operation Center.

Customer replacement tags are part of the common email capability, but an Operation Agent event normally has no Account or Customer context. Do not rely on Customer values in this template unless a controlled test for the applicable event confirms them.

Test the result

Enable only the desired notification categories and use controlled recipients. Exercise successful, warning, failure, and unexpected-stop scenarios as appropriate. Verify category, details, Operation Center link, sender, recipient, timestamps, and heartbeat delivery.