Return Confirmation Email

The Return Confirmation email provides the Account with a record of a submitted return and its return authorization number. It can include return header data, ship-from information, problem details, custom data, and returned-item lines.

Configure the template

In Setup > Email Manager, edit Linkname ReturnConfirmation. The default subject pattern is:

Your Return Confirmation #[RMANumber]

The recipient is supplied by the return context. The default body demonstrates Account and Customer identity, return date and number, address information, header custom data, line details, and the Global Message. Configure return behavior separately under Return Integration.

Replacement tags

This email supports the shared and Customer tags plus:

Tag	Value
`[AccountName]`	Account first and last name.
`[Account Email Address]`, `[AccountEmailAddress]`	Account email address and login ID.
`[WebAddress]`	Web address configured for the Site.
`[Date]`, `[ReturnDate]`	Return date.
`[ReturnNumber]`, `[RMANumber]`	Return authorization number.
`[ShipName]`	Ship-from first and last name.
`[ShipAddress]`	Ship-from address line 1.
`[ShipCity]`	Ship-from city.
`[ShipState]`	Ship-from state or province.
`[ShipZip]`	Ship-from postal code.
`[ShipPhone]`	Ship-from telephone number.
`[Global]`	Global Message configured for the Site.
`[ReturnType]`	Return type.
`[ProblemCode]`	Problem code for the returned item.
`[ProblemNotes]`	Problem notes for the returned item.
`[NonStockItem]`	Non-stock value for the returned item.
`[CustomDataTable.RMA.Header]`	Return-header custom data rendered as a table.
`[ReturnItemDetails]`	Returned-item line details.

Email Parsing Functions can be used in the body.

Test the result

Submit stocked, non-stocked, and serialized return scenarios that the Site supports. Verify the recipient, authorization number, dates, address, custom data, item details, problem information, and B2B/B2C Customer-tag behavior.