External Call Log Viewer

Use Tools > External Call Logs to find and review files produced when external-call logging is enabled. Depending on the integration, logs can use XML or JSON. The viewer is also available from Site Manager > Site Configuration > Logging.

Double-click a file to open it in the read-only viewer. Use find (Ctrl+F) for XML or JSON content; XML files also support matching-tag navigation (Ctrl+J). Use the file list to filter by filename or a modified-date range, refresh the listing, download files, or delete selected files. A single download retains its original XML or JSON format; multiple files download as a ZIP archive. Deletion is permanent after confirmation.

UPS OAuth transactions are written as JSON, while legacy UPS transactions are written as XML. Both formats can appear when both provider types are configured.

External-call logs can contain sensitive request or response data. Share or download them only through an approved support process, and delete diagnostic files according to the organization’s retention requirements.